Frequently Asked Questions About CommunityViz Technical Support
- When is my CommunityViz support renewal due?
Support is usually purchased for 12 months at a time and comes up for renewal on the
anniversary of your initial purchase. Long-term support contracts (more than
12 months) may have different terms and benefits.
- Does support include upgrades?
Yes. Customers whose support is up-to-date are eligible to receive maintenance, upgrades, and
new versions (dot releases and full releases) for free. Shipping
and handling fees may sometimes apply.
- How often are upgrades released?
While we cannot be certain
of future releases, in the past we have generally released
approximately one full release and several
unnumbered upgrades each year since 2002.
- How do CommunityViz, City Explained, Inc., Placeways, and Orton relate?
Family Foundation started CommunityViz years ago but is no longer actively involved with the project. Placeways LLC spun off from the Foundation in 2005 and
has been developing, selling, supporting, and consulting on CommunityViz until December 2016, when Placeways LLC was purchased by City Explained, Inc. The mission of CommunityViz remains much the same, and the City Explained, Inc. staff
remain committed and passionate about producing outstanding software and providing world-class support.